Module One: Introduction to Business Ethics & Etiquette
The lesson is about giving an overview of business ethics and etiquette.
Key Topics:
- What Is Business Ethics
- Relation Between Business & Ethics
- Instrumental Perspective of Business Ethics
- Philosophical Perspective of Business Ethics
- What Is Business Etiquette
- The Importance of Business Etiquette
- Build Respectful Environment
- Build Relationships
- Build Professionalism
Module Two: Proper Business Relationships
The goal is to provide a neat overview of business relationships and etiquette.
Key Topics:
- Defining The First Impression
- Principles of First Impression
- Making A Positive Gesture
- Offering A Confident Handshake
- Displaying Grace, Wit, & Poise
- Being Creative To Introduce
- Presenting The Business Card
- Order of Introduction
- Introducing Someone Junior To Someone Senior
- Introducing Two People Of Equal Rank
- A Rule of Good Manners
- Defining Mixing Business
- Confirming Or Declining Promptly
- Not Being Late
- Dressing Appropriately for The Event
- Not Bringing an Uninvited Guest
- Being Friendly and Cheerful
- Keeping Up A Positive Conversation
- Staying Sober
- Giving Positive Feedback
- Knowing When to Leave
Module Three: Business Etiquette
In this lesson, you will learn how to conduct yourself in the world of business. Upon completing this module, you will gain an understanding of core corporate ethics and norms.
Key Topics:
- Meeting Etiquette
- Cubicle or Partition Etiquette
- Complaint Handling Etiquette
- Showing Empathy
- Asking Questions
- Promising Less And Delivering More
- Etiquette With The Disabled
- Etiquette With VIP's
- Asking Good Questions
- Using Their Favourite Communication Medium
- Using Firm Language
Module Four: Business Environment
An explicit purpose of the lesson is to provide open knowledge about the corporate environment.
Key Topics:
- Travelling With Colleagues
- Romance At Work
- Sexual Harassment At Work
- Treating Others Courteously and Professionally
- Avoiding The Persons Who Changed At Travelling
- Knowing Your Company's Sexual Harassment Policy
- Facing the Harassment
Module Five: Company Billing
An overview of the billing process for a company is provided in this lesson. The purpose of this module is to help you understand the tactful bill collection process and the company expenses.
Key Topics:
- Billing Your Company For Expenses
- Tactful Bill Collection
- First Time: The Victim Approach:
- Second Time: Elevator Approach
- Third Time: The Consequences
Module SIx: Electronic Etiquette
This lesson aims to provide a comprehensive outline of business etiquette regarding electronic communication. In this course, you will learn how to be an effective communicator or user of electronic communications and social media.
Key Topics:
- The Etiquette with Your Phone
- Answering The Phone in The Right Way
- Not Answering The Phone in A Meeting
- Having A Professional Message
- Apologising If You Dial The Wrong Number
- Not Disturbing Others By Keeping Phone on Speaker
- Suggestions to Use The Phone Politely
- Email Etiquette
- Double-Checking About The Recipient
- Adding The Email Address Last
- Making Subject Line Memorable
- Avoiding Sounding Abrupt
- Using A Salutation And A Closing
- Writing Readable Message
- Using Humor With Caution
- Being Cautious Replying to All
- Using A Signature Block
- Proofreading Each Message
- Social Media Guidelines
- Some Rules to Follow
- Mistakes with Tweets, Posts, & Requests
- Texting Guidelines
- Not Using Shortcuts on Email
- Being Aware of Your Texting Tone
- Choosing The Content Carefully
- Being Cautious Changing Meeting Times Or Venues in A Text
- Checking for Accuracy
- Ignoring AutoCorrect at Your Peril
- Not Texting When You Drink
Module Seven: Dining Etiquette
The purpose of the lesson is to provide a basic overview of Dining Etiquette. You can learn a critical lesson about maintaining the proper behavior in any business meeting or official dining occasion.
Key Topics:
- What Is Dining Etiquette
- Holding Cutlery in Right Way
- For Soup
- For Main Course
- For Fish Cutlery
- For Sweet Course
- How to Rest Cutlery
- For Soup
- For Main Course
- For Fish Cutlery
- For Sweet Course
- Holding Glassware & Napkin Etiquette
- Eating Politely
- Some Other Followings
- Parts of the Plate You Should Know
- Having Bread And Soup Etiquette
- Taking Coffee And Tea Etiquette
- Order of Seating
- Communicating with Service Staff
- Briefcases and Handbags Usage
- Tipping
Module Eight: Global Business Etiquette & Cross-cultural Communication
The goal of the lesson is to deliver an in-depth overview of global business etiquette and cross-culture communication.
Key Topics:
- What Is Cross-cultural Communication
- What Is The Importance of Cross-Cultural Communication?
- Better Progress
- Cultural Influence
- Management
- The New Rules of Communication
- Greetings
- Smiling
- Eye Contact
- Global Business Etiquette
- Socialising
- Gestures And Other Nonverbal Communicators
- Dress And Appearance