Current Status
Not Enrolled
Get Started

Improve Your People Skill Training-  Learn The Magic Communication Skills!


With this Improve Your People Skill course, you will learn how to interact with different groups of people. Aside from that, you will also learn about the factors that contribute to effective communication. There will be a discussion of various personality types and behavioural styles. As a result, you’ll be able to form bonds with anyone you meet in your personal or professional life. This online training course will help you discover your true potential when it comes to dealing with people.

After Completing The Course, You Will:

Course Design

You can take this Improve Your People Skill Online Course at your own pace because it is designed to be flexible. There are multiple modules in the course, so that you can complete it according to your schedule. To make it easier for you to grasp the ideas, the topics are arranged in an orderly fashion. You will be assessed to ensure that you understand the material. You can access our courses on any smart device or through the web.


The Improve Your People Skill Course features an online multiple-choice assessment test at the end of the course to assess learners’ ability and knowledge to understand the topics. This online multiple-choice test will result in an immediate grade, so you’ll know if you passed right away.

Certification & Transcript

After completing the course, you will be able to obtain* a Certificate of Completion from SkillArts.  This certificate will serve as proof that you have successfully completed the course. You will also be able to apply for an Academic Transcript that will outline the lessons covered in this Improve Your People Skill Course. 

 If you obtain a certificate from us, you can include it in your portfolio of evidence and use it for interviews in an employment or academic environment. By scanning the QR code on the certificate and entering the certificate code on our website, your employer can verify the certificate.
*Prices apply

Example Certificate & Transcript

Career Opportunities

By providing you with all the necessary guidelines, knowledge, and an online certificate of completion, this Improve Your People Skill Course will ease your way up the career ladder. You’ll learn how to succeed in your dream job, get that promotion, or start up the business you’ve always dreamed of.

Module One: Introduction to Communication

This module will introduce you to the basics of communication. After completing this module, you will be able to know how to listen actively and maintain a good report which will help you hone your communication skill.

key Topics:

  • What is Communication?
  • Categories of Communication
  • The Communication Process
  • The Importance of Listening
  • Types of Listening 
  • How to Listen to Understand
  • Definition of Rapport
  • 6 Quick Ways to Sharpen Your Rapport

Module Two: Understanding Behaviour Styles & Personality Types

This lesson will help you understand different behavioural styles and develop your own behavioural characteristics.

Key Topics:

  • Definition of Social Style
  • The Assertive Scale
  • Tendency to Yield
  • Tendency to Dominant
  • The Sociability Scale
  • Intense Sociability
  • Limited Sociability
  • How to Understand Behavioural Styles & Personality Types
  • Characteristics of Behavioural Styles
  • Analytical
  • Analytical Strengths
  • Analytical Weaknesses
  • Driver
  • Driver's Strengths
  • Driver's Weaknesses
  • Amiable
  • Amiable Strengths
  • Amiable Weaknesses
  • Expressive
  • Expressive Strengths
  • Expressive Weaknesses

Module Three: Overcoming Communication Barriers

The goal of the lesson is to identify and understand the barriers to communication and how to overcome them.

Key Topics:

  • Knowing About Communication Barriers
  • Barrier from The Sender
  • Barriers From The Receiver
  • Other Barriers to Communication
  • Language
  • Psychological
  • Frames Of Reference – Bias, Prejudice
  • Physical Environment
  • Human Disability
  • Organisation Structure
  • Overcoming Barriers to Communication
  • Think Before Speaking
  • Check to Understand
  • Pitfalls to Avoid when Communicating Messages

Module Four: Asking Questions

In this lesson, you will learn how to build better relationships by asking and understanding questions during communication.

Key Topics

  • Types of Questions
    • Open Questions
    • Closed Questions
  • Facts During Finding Questions
  • Clarifying Questions
  • Developmental Questions
  • Testing Questions
  • Mirror Questions
  • Closing Questions
  • All Different Questions
    • Advanced Questioning
    • Categorising Questions
  • WOQ (Wide Open Questions)
  • NOQ (Narrow Open Questions)
  • TOQ (Two Option Questions)
  • SOQ (Single Option Questions)
  • Putting All Together in a Funnel

Module Five: Learning to Communicate Assertively

The goal of the lesson is to teach you how to communicate assertively.

key Topics:

  • The Levels of Learning
    • Level One: Unconscious Incompetence
    • Level Two: Conscious Incompetence
    • Level Three: Conscious Competence
    • Level Four: Unconscious Competence
  • Communicate Assertively
  • Passive Behaviour
  • Aggressive Behavior
  • Passive- Aggressive Behaviour
  • Assertive Behaviour
  • The Assertive Body Language